Techmindware is a team of Salesforce professionals with deep understanding of Financial Services, Manufacturing, Health and Life Sciences business as well as technical expertise.

With over 75 years of collective delivery experience and a proven track record of customer success across small, medium and enterprise businesses we are poised to support your organization’s toughest challenges.

By pairing global industry leaders with unparalleled flexibility, we humbly set out to change the outsourcing world with our unique methodology in customer engagement.

Salesforce Administrator

Responsibilities

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• System Management and Maintenance Responsibilities

• Serve as primary system administrator for the Salesforce.com environment with 100+ users & handle all administrative functions
  Owns SFDC case management process (troubleshooting, hot fixing, prioritization)

• Coordinate the evaluation, scope and completion of new application development requests

• Good to have knowledge of setting up and configuring Pardot instances and managing the flow of data between Pardot and Salesforce

• Manage new releases of SFDC and efficiently roll out new features without interruption to the end users
  Complete regular internal system audits and prepare for upgrades of all applications.

• Manage custom integrations

• Work with the management team to establish suitable processes to support administrative, development, and change management activities

• Support all 3rd party applications integrated with SFDC (FinancialForce, Conga, Docusign, Zoom Info, etc)
  System Security and Integrity Responsibilities

• Grant/ remove and maintain user licenses

• Updates to SFDC hierarchy and territories in response to personnel changes

• Design, create and maintain user roles, profiles and permission sets

• Reassign records in response to personnel changes

• Process Creation, Documentation and Maintenance
  Data Integrity, Quality, Migration and Maintenance

• Report and Dashboard Creation and Maintenance

• Producing diagrams to document current business flows and how they will change once a solution is implemented

• Develop process documentation and field maps

• Management of deployment process (once a month deployment cycle, refresh schedule, etc.)

• Work with Applications Development team to mature our deployment process through CI

• Be the expert on any new technology that

• Import data as appropriate and Manage duplicate records

• Identify internal ways to monitor and improve data quality

• Monitor and manage exception logs for back end system integration with SFDC

• Create and maintain company wide dashboards

• Create and maintain reports including folder maintenance

Qualifications